Terms of Service

Effective Date: July 2, 2026  |  Last Updated: July 2, 2026

1. Acceptance of Terms

Welcome to Chopt ("Company," "we," "us," or "our"). These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "you," or "your") and Chopt, governing your access to and use of the website located at choptcafe.click (the "Website") and all related services, features, content, and functionality offered by Chopt (collectively, the "Services").

By accessing our Website, placing an order, creating an account, or otherwise engaging with our Services in any manner, you acknowledge that:

• You have read, understood, and agree to be bound by these Terms of Service;
• You are at least 18 years of age or have the legal capacity to enter into a binding contract under applicable law;
• You have the legal authority to accept these Terms on behalf of yourself or the organization you represent;
• You consent to the collection and use of your information as described in our Privacy Policy.

These Terms apply to all visitors, registered users, customers, and any other individuals who access or use our Services. If you are using our Services on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms, and references to "you" shall include that entity.

We reserve the right to update, modify, or replace these Terms at any time in our sole discretion. Continued use of the Website following any modifications constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

2. Description of Services

Chopt is a food service business operating in the United States, dedicated to providing customers with high-quality food products, menu selections, and related dining experiences. Our Services include, but are not limited to:

• Online Ordering: Customers may browse our menu and place orders for food and beverages through our Website, subject to availability and applicable terms.
• Menu Information: We provide detailed descriptions of our food offerings, including ingredient lists, nutritional information (where available), and pricing.
• Account Management: Registered users may create and manage accounts to facilitate orders, save preferences, and access order history.
• Promotions and Loyalty Programs: We may offer promotional deals, discount codes, loyalty rewards, or special offers from time to time, subject to their own terms and conditions.
• Customer Support: We provide customer service assistance through various channels, including email at [email protected].
• Delivery and Pickup Services: Where available, we offer food delivery or curbside pickup options, which may be subject to additional terms, service areas, and fees.
• Digital Communications: With your consent, we may send newsletters, promotional communications, and service-related notifications.

All food items are subject to availability. We reserve the right to modify, suspend, discontinue, or remove any menu item, feature, or aspect of our Services at any time without prior notice. We do not guarantee that all items listed on our Website will be available at all times or at all locations.

Chopt is not responsible for errors or inaccuracies in menu descriptions, pricing, or availability displayed on third-party platforms or delivery applications not directly operated by us. If you access our Services through a third-party platform, additional terms from that platform may also apply.

3. User Accounts and Registration

To access certain features of our Services, including online ordering, you may be required to create an account. By registering for an account, you agree to:

• Provide accurate, current, and complete information during the registration process;
• Maintain and promptly update your account information to keep it accurate, current, and complete;
• Keep your account credentials, including your password, confidential and secure;
• Accept full responsibility for all activities that occur under your account;
• Notify us immediately of any unauthorized use of your account or any other breach of security at [email protected].

We reserve the right to suspend, terminate, or refuse service to any account at our sole discretion, including if we reasonably believe that account information is false, inaccurate, or violates these Terms. You may not transfer your account to another person or entity without our prior written consent.

You are solely responsible for maintaining the confidentiality of your account login information. Chopt will not be liable for any loss or damage arising from your failure to protect your account credentials.

4. User Obligations and Prohibited Activities

By using our Services, you agree to use them only for lawful purposes and in a manner consistent with all applicable federal, state, and local laws and regulations in the United States. You agree not to:

• Use our Services for any fraudulent, deceptive, or illegal purpose, including but not limited to violating any federal, state, or local laws;
• Submit false, misleading, or inaccurate orders, payment information, or personal data;
• Impersonate any person or entity or falsely represent your affiliation with any person or entity;
• Attempt to gain unauthorized access to any portion of our Website, systems, networks, or servers;
• Use any automated tools, bots, scrapers, crawlers, or similar technologies to access, collect, or harvest data from our Website without our express written permission;
• Introduce viruses, malware, ransomware, or any other harmful or malicious code into our systems;
• Interfere with, disrupt, or overburden our Website, servers, or networks;
• Attempt to reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of any portion of our Website or Services;
• Copy, reproduce, distribute, or create derivative works from our content without our express written authorization;
• Post, transmit, or submit any content that is defamatory, obscene, harassing, threatening, discriminatory, or otherwise objectionable;
• Engage in any conduct that could expose Chopt or its users to legal liability;
• Use our Services to transmit unsolicited commercial communications (spam);
• Collect or harvest any personally identifiable information from our Website or Services without authorization;
• Circumvent, disable, or otherwise interfere with security-related features of our Website.

Violation of any of these prohibited activities may result in immediate termination of your access to our Services, and we reserve the right to pursue all available legal remedies, including civil and criminal action, as appropriate.

5. Intellectual Property Rights

All content, materials, and elements available on the Website and through our Services, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, trademarks, service marks, trade names, and the overall design and layout of the Website (collectively, "Intellectual Property"), are the exclusive property of Chopt or its licensors and are protected by applicable United States intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.), trademark laws, and other relevant legislation.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website solely for your personal, non-commercial use in connection with the Services. This license does not include any right to:

• Reproduce, distribute, publicly display, or perform any content from our Website;
• Modify, create derivative works from, or adapt our content;
• Use our trademarks, logos, or trade names without our prior written consent;
• Remove or alter any copyright, trademark, or proprietary notices;
• Use our content for any commercial purpose without our express written authorization.

Any unauthorized use of our Intellectual Property is strictly prohibited and may constitute a violation of federal and state laws, including the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512. If you believe that any content on our Website infringes your copyright, please contact us at [email protected] with the relevant details.

User-generated content submitted to us, including reviews, feedback, or photos, grants Chopt a perpetual, worldwide, royalty-free, non-exclusive license to use, reproduce, modify, adapt, publish, translate, and distribute such content in connection with our Services and marketing activities.

6. Payment Terms

Certain Services offered by Chopt, including online food orders, require payment. By placing an order through our Website, you agree to the following payment terms:

6.1 Pricing

All prices displayed on our Website are in United States Dollars (USD) and are subject to change without notice. Prices do not include applicable sales taxes, delivery fees, or service charges unless otherwise stated. Any applicable taxes will be calculated and displayed at checkout based on your location and applicable state and local tax laws.

6.2 Payment Methods

We accept major credit cards, debit cards, and other payment methods as indicated at checkout. By providing payment information, you represent and warrant that you are authorized to use the selected payment method and that the information you provide is accurate and complete.

6.3 Order Confirmation

Your order is not confirmed until you receive an order confirmation from us. We reserve the right to refuse or cancel any order at our discretion, including orders that appear to be placed fraudulently or in violation of these Terms.

6.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final. Refunds or credits may be issued at our sole discretion in cases of incorrect orders, quality issues, or where required by applicable law. Please contact us at [email protected] within a reasonable time following your order if you experience any issues. Any applicable refund policies are subject to change and will be communicated at the time of purchase or upon request.

6.5 Promotional Offers and Discount Codes

Promotional offers, discount codes, and loyalty rewards are subject to their own specific terms and conditions. They may not be combined with other offers unless expressly stated, may have expiration dates, and may be limited to one per customer or per transaction. We reserve the right to modify or discontinue any promotional offer at any time.

7. Disclaimers and "As-Is" Basis

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR WEBSITE AND SERVICES ARE PROVIDED ON AN "AS-IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. CHOPT EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT OUR WEBSITE OR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY CONTENT ON OUR WEBSITE;
• WARRANTIES THAT DEFECTS OR ERRORS WILL BE CORRECTED;
• WARRANTIES REGARDING THE SUITABILITY OF ANY FOOD PRODUCTS FOR ANY SPECIFIC DIETARY NEEDS, ALLERGIES, OR HEALTH CONDITIONS.

Chopt does not warrant or represent that any nutritional information provided on the Website is complete or accurate. Nutritional content may vary based on preparation, portion size, and ingredient availability. You should not rely solely on information provided on our Website for medical, nutritional, or dietary decisions.

We do not endorse, warrant, or guarantee any third-party products, services, or websites that may be linked to or from our Website. Any transactions you conduct with third parties are solely between you and such third parties.

8. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, INCLUDING THE FEDERAL TRADE COMMISSION ACT AND APPLICABLE STATE CONSUMER PROTECTION LAWS, CHOPT AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, BUSINESS, GOODWILL, OR ANTICIPATED SAVINGS;
• DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE OUR SERVICES;
• DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR ACCOUNT OR DATA;
• DAMAGES ARISING FROM THE CONDUCT OF THIRD PARTIES IN CONNECTION WITH OUR SERVICES;
• DAMAGES ARISING FROM ANY FOOD ALLERGIC REACTIONS OR ADVERSE HEALTH EFFECTS NOT CAUSED BY OUR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.

IN ANY EVENT, CHOPT'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO CHOPT IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF CHOPT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU IN THEIR ENTIRETY.

Nothing in these Terms shall limit or exclude liability for death or personal injury caused by gross negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.

9. Indemnification

You agree to indemnify, defend, and hold harmless Chopt, its affiliates, subsidiaries, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your access to or use of our Website or Services;
• Your violation of these Terms of Service;
• Your violation of any applicable federal, state, or local law or regulation;
• Your infringement of any third-party intellectual property rights;
• Any content or information you submit to us;
• Your negligence or willful misconduct;
• Any dispute between you and any third party in connection with our Services;
• Any misrepresentation you make in connection with your use of the Services.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In such case, you agree to cooperate with our defense of such claim. You agree not to settle any such matter without our prior written consent.

10. Governing Law and Jurisdiction

These Terms of Service and any disputes arising from or related to these Terms or your use of our Services shall be governed by and construed in accordance with the laws of the United States of America and applicable state laws, without regard to its conflict of law provisions.

To the extent that any claim or dispute is not subject to arbitration as described in Section 11, you agree to submit to the personal and exclusive jurisdiction of the federal and state courts located in the United States, and you waive any objection to venue or jurisdiction in such courts. You further agree that any cause of action arising out of or related to your use of our Services must be commenced within one (1) year after the cause of action accrues, after which such cause of action is permanently barred.

In addition to the federal laws of the United States, including but not limited to:

• The Federal Trade Commission Act (15 U.S.C. § 41 et seq.) governing consumer protection and unfair trade practices;
• The Electronic Communications Privacy Act (18 U.S.C. § 2510 et seq.);
• The Computer Fraud and Abuse Act (18 U.S.C. § 1030);
• The California Consumer Privacy Act (CCPA/CPRA) to the extent applicable to California residents;
• Other applicable state consumer protection laws.

11. Dispute Resolution and Arbitration

We encourage you to contact us first at [email protected] if you have a dispute or concern, so that we may attempt to resolve it informally. Most concerns can be resolved quickly and to your satisfaction through direct communication.

11.1 Mandatory Arbitration

EXCEPT FOR CLAIMS THAT MAY BE BROUGHT IN SMALL CLAIMS COURT, YOU AND CHOPT AGREE THAT ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR THE BREACH, TERMINATION, ENFORCEMENT, INTERPRETATION, OR VALIDITY THEREOF, OR TO THE USE OF THE SERVICES (COLLECTIVELY, "DISPUTES"), SHALL BE RESOLVED SOLELY BY BINDING ARBITRATION ON AN INDIVIDUAL BASIS, AND NOT IN A CLASS, REPRESENTATIVE, OR CONSOLIDATED ACTION OR PROCEEDING.

The arbitration shall be conducted by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect. The AAA's rules are available at www.adr.org. The arbitration shall be conducted in the English language. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

11.2 Class Action Waiver

YOU AND CHOPT EXPRESSLY WAIVE THE RIGHT TO PARTICIPATE IN CLASS ACTION LITIGATION OR CLASS-WIDE ARBITRATION. All disputes must be brought solely in your individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding.

11.3 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information. Either party may also bring individual claims in small claims court if the claim qualifies and remains in that court.

11.4 Opt-Out Right

You have the right to opt out of mandatory arbitration by sending written notice of your decision to opt out to [email protected] within thirty (30) days of first accepting these Terms. Your notice must include your name, address, and a clear statement that you wish to opt out of this arbitration agreement.

12. Term and Termination

These Terms are effective as of the date you first access or use our Services and will remain in full force and effect unless and until terminated in accordance with this section.

12.1 Termination by You

You may stop using our Services at any time. If you have a registered account, you may request deletion of your account by contacting us at [email protected]. Termination of your account does not relieve you of any obligations incurred prior to termination, including payment for outstanding orders.

12.2 Termination by Chopt

We reserve the right to suspend or terminate your access to our Services at any time, with or without notice, for any reason, including but not limited to:

• Your breach of any provision of these Terms;
• Your engagement in any prohibited activities;
• Suspected fraudulent, abusive, or illegal activity;
• Our decision to discontinue the Services or any portion thereof;
• Any other reason we deem necessary in our sole discretion.

12.3 Effect of Termination

Upon termination, your license to use the Website and Services immediately ceases. All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to intellectual property rights, disclaimers, limitation of liability, indemnification, and dispute resolution.

13. Changes to Terms of Service

We reserve the right to modify, amend, update, or replace these Terms of Service at any time in our sole discretion. When we make material changes to these Terms, we will notify you by:

• Posting the updated Terms on this page with a new effective date;
• Sending an email notification to the address associated with your account (if applicable);
• Displaying a prominent notice on our Website.

Your continued use of the Website or Services after any modifications become effective constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, you must immediately discontinue your use of our Services and, if applicable, close your account.

We encourage you to periodically review these Terms to stay informed of any updates. The date at the top of this page indicates when these Terms were last modified.

14. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Services, you consent to the collection and use of your information as described in our Privacy Policy.

To the extent applicable, we comply with federal and state privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) for California residents, which may provide you with additional rights regarding your personal information. For more information about your privacy rights, please contact us at [email protected].

15. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, or services that are not owned or controlled by Chopt. These links are provided for your convenience and informational purposes only. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

The inclusion of any third-party link on our Website does not imply our endorsement, sponsorship, or recommendation of that website or its operator. We strongly advise you to review the terms and privacy policies of any third-party websites you visit. Your use of third-party services is at your own risk and subject to those services' terms and conditions.

16. Accessibility

Chopt is committed to making our Website accessible to all users, including individuals with disabilities. We strive to comply with applicable accessibility standards, including the Web Content Accessibility Guidelines (WCAG). If you experience difficulty accessing any portion of our Website or Services, please contact us at [email protected], and we will make reasonable efforts to accommodate your needs.

17. Food Safety and Compliance

Chopt operates in compliance with applicable federal, state, and local food safety regulations, including those administered by the U.S. Food and Drug Administration (FDA) and applicable state health departments. We maintain appropriate food handling, preparation, and storage standards to protect the health and safety of our customers.

You acknowledge that consuming raw or undercooked meats, poultry, seafood, shellfish, or eggs may increase your risk of foodborne illness. Chopt's products are prepared in facilities that may handle common allergens. If you have specific dietary requirements, restrictions, or food allergies, it is your responsibility to communicate those requirements to us before placing an order.

18. Force Majeure

Chopt shall not be liable for any failure or delay in performance of its obligations under these Terms to the extent such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, governmental actions, labor disputes, supply chain disruptions, power outages, internet service failures, or other events beyond our reasonable control ("Force Majeure Events").

In the event of a Force Majeure Event, we will use commercially reasonable efforts to resume performance as soon as practicable. If we are unable to fulfill an order due to a Force Majeure Event, we will notify you and provide a refund or credit as appropriate.

19. Severability

If any provision of these Terms of Service is found to be invalid, illegal, unenforceable, or in conflict with applicable law by a court or arbitrator of competent jurisdiction, such provision shall be deemed modified to the minimum extent necessary to make it enforceable, or if it cannot be so modified, it shall be severed from these Terms.

The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision of these Terms, and all remaining provisions shall continue in full force and effect. The parties agree to negotiate in good faith a valid, enforceable provision that most nearly reflects the original intent of the severed provision.

20. Waiver

No waiver by Chopt of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure of Chopt to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

Any waiver must be in writing and signed by an authorized representative of Chopt to be effective. No course of dealing between the parties shall be construed as a waiver of any right or provision of these Terms.

21. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other policies, guidelines, or terms incorporated herein by reference, constitute the entire agreement between you and Chopt with respect to your use of our Services and supersede all prior and contemporaneous agreements, representations, warranties, and understandings, whether written or oral, between you and Chopt relating to the subject matter hereof.

No statement, representation, warranty, or covenant made by any employee or representative of Chopt that is not contained in these Terms shall be binding on Chopt or shall have any legal force or effect.

22. Electronic Communications

By using our Services and providing your email address, you consent to receive electronic communications from Chopt, including order confirmations, receipts, promotional emails, and other service-related messages. These electronic communications satisfy any legal requirement that such communications be in writing.

You may opt out of receiving promotional communications at any time by following the unsubscribe instructions provided in those communications or by contacting us at [email protected]. Please note that even if you opt out of promotional communications, we may still send you transactional and service-related messages necessary for the performance of our Services.

23. Contact Information

If you have any questions, concerns, complaints, or inquiries regarding these Terms of Service or our Services, please contact us using the following information:

We will make every effort to respond to your inquiries within a reasonable timeframe. For urgent matters related to food safety or allergic reactions, please contact your local emergency services immediately.